Bookings

Name

First Name

Last Name

D.O.B

Email Address

Contact Phone Number

Tour date

Medical Conditions/Allergies/Dietary

To help us with horse selections please choose from the following:

please give some details of experience

Height and weight

Emergency Contact

Other: Is there anything else we should know to make your ride more comfortable?

Would you like information on travel insurance?

Payment Details

To confirm your saddle we ask for a $300 per person deposit and full payment 6 weeks prior to the ride.

Direct Debit EFT
Commonwealth Bank
Account Name: Hidden Trails by Horseback Pty Ltd
BSB: 063711
Account Number: 10169395

Booking Reference: Your name & tour date

Travel Insurance

Hidden Trails by Horseback Pty Ltd does not offer refunds for their rides, therefore we highly recommend taking out travel insurance when riding in the Victorian High Country and The Kimberley, Western Australia. In most cases you should only expect to pay between $10-$30 per day for travel insurance.

Along with the obvious benefits, some of the others include:
* Amendment and cancellation costs
* Car rental excess
* Travel delay expenses
* Missed connections on flights

With the remoteness of the High Country and The Kimberley and despite having Medicare or Private Health insurance, taking out a travel insurance policy will cover for personal liability, disability and loss of income if a serious injury were to occur.

We can recommend https://www.covermore.com.au as an optional online travel insurance provider, alternately talk to your local travel agency for options.

Bookings Terms & Conditions

* Minimum 12 years of age for beginner riders for our extended and overnight rides.

* Weight restriction of 95kg; we ask that you inform us if you are above 6 foot or over 100kg it allows us to consider our horse selection.

* All riders must wear a helmet that is to Australian Standards, these will be provided.

* All riders will be asked to read and sign a waiver form on arrival.

* Ambulance and Health Insurance is strongly recommended, although we do our upmost to ensure your safety, cover is suggested

* The Customer understands and acknowledges that horse riding is inherently a dangerous activity and accepts that there are risks associated with horse riding including the possibility of injury, death, loss or damage.

* The Rider understand that in the case where severe weather conditions or natural disaster, Hidden Trails by Horseback Pty Ltd have the right to change or cancel a ride. Full payment will be transferred to alternate dates.

Cancellations by you

We do not offer refunds on our horse treks.

We understand circumstances can change unavoidably therefore deposits and final payments will be transferred to alternate trip dates with no penalty if formal cancellation is made 8 weeks prior to the tour departure.

100% of payment will be retained and not transferred to alternate dates if cancellation is made 24hrs from tour departure.

* We highly recommend you take out travel insurance for your horse riding holiday.

In the case where a customer does not arrive for a ride and has made no attempt to cancel their ride, full payment will be charged or retained, this applies to Daily and Overnight rides.

Changes or cancellations by Hidden Trails by Horseback Pty Ltd

We reserve the right to change or cancel your booking when it is necessary to do so, for example, in the event of a natural disaster, pandemic or threat to human life.

In the unlikely event that Hidden Trails by Horseback Pty Ltd is forced to cancel or postpone a trek due to extreme weather condition or natural disaster, no refund will be given.

If it is necessary to change or cancel your booking, we agree to:

(a) give you reasonable notice of changes and / or cancellations where it is possible to do so; and

(b) offer you a comparable alternative where one is available;

(c) a transfer of your booking to an alternative holiday. If a comparable holiday is not available, we will waive the applicable transfer and / or amendment fee. If the alternative holiday is:

(i) less expensive, you will be entitled to a refund of the difference in price; or

(ii) more expensive, you will be required to pay the difference in price within 7 days of agreeing to transfer your booking.

In exchange for the above guarantees, you agree that we are not liable or responsible if it is necessary to change or cancel your booking or any associated travel expenses due to events or circumstances beyond our control including, but not limited to, political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural disasters, fire, epidemic or health risks, Acts of God, adverse weather conditions and any other similar events.